At Laundrywala, we strive to provide a smooth and transparent experience to every customer. Below, you’ll find a detailed guide to our policies on returns, exchanges, cancellations, refunds, and other aspects of your interactions with us.

Returns and Exchange Policy

Laundrywala is committed to offering the highest quality of service and customer satisfaction. However, to maintain product integrity, we do not offer returns or exchanges on any items purchased through our platform, whether they are laundry-related products, e-books, or other items. We aim to ensure customers make informed choices, so we provide samples wherever possible for products available on our website.

For any issues related to defective or malfunctioning items, we encourage you to refer directly to the manufacturer’s warranty, as they handle warranty claims and support for each item sold through Laundrywala. This warranty ensures that if there are any quality or durability concerns, you have direct access to support from the product’s origin, offering you timely and effective solutions.

Cancellation Policy

We understand that sometimes plans change, and you may need to cancel an order. Laundrywala offers a 24-hour cancellation period for all placed orders. Here’s how the process works:

• How to Cancel: If you decide to cancel your order within 24 hours, you can do so by sending an email to support@laundrywala.in or calling us directly at 8650865586.

• Deduction Policy: In cases where the material has already been dispatched within the 24-hour cancellation period, 10% of the total amount may be deducted from the refundable amount. This fee covers initial processing and dispatch costs that Laundrywala incurs when fulfilling your order.

• Refund Processing Time: Once your cancellation is approved, any amount paid will be refunded to the original payment method within 7 working days. We strive to ensure timely refunds so that you can move forward with your revised plans.

Refund Policy

Laundrywala values your time and effort in making a purchase with us, which is why our refund policy is designed to be as straightforward as possible:

• If the material has already been dispatched, 10% of the total amount may be deducted to cover handling costs. This is applicable to all orders where dispatch has occurred before a cancellation request.

• Refund Mode and Timeline: Any refunds processed by Laundrywala will be credited back to the original payment method used. The processing time for refunds is typically 7 working days, ensuring minimal delay.

Please note that refunds are only issued in cases where cancellations meet the above criteria. For further assistance, our customer support team is available to help with any questions you might have about your refund status.

Registration for Coaching Classes

We offer coaching classes for individuals who wish to gain specialized skills, whether related to laundry services, business operations, or other relevant fields. Here’s what to know about the registration process:

• One-Time Registration: Registration for coaching classes at Laundrywala is a one-time process. Once registered, the fee is considered non-refundable, and there are no provisions for cancellation.

• Non-Refundable Registration Fee: The registration fee for these classes covers the cost of course materials, instructor time, and resources, so it is non-refundable. We recommend that individuals carefully review course descriptions and requirements to ensure they are making an informed commitment.

Ebook Policy

For convenience, Laundrywala offers e-books that customers can instantly download. These e-books cover a wide array of topics, from laundry tips to business management insights. Here’s how our ebook policy works:

• Automatic Download: After you complete the payment, the e-book is immediately available for download. This process is automated to provide instant access to the materials you need.

• Non-Refundable Payment: Due to the nature of digital products, all ebook sales are final and non-refundable once downloaded. If you prefer a physical copy, you can order it separately from third-party platforms such as Amazon or Flipkart.

We encourage customers to double-check that they are selecting the correct format before completing a purchase, as refunds are not available for digital items once accessed.

Shipping Policy

Laundrywala’s shipping policy is designed to ensure prompt and reliable delivery of orders. Here’s what you can expect:

• Standard Delivery Timeframe: We typically process and deliver orders within 7-10 working days. Orders are dispatched once payment is confirmed, and we prioritize handling times to ensure minimal delays.

• Shipping Notification: Once your order has been shipped, you will receive a notification with tracking information. This allows you to monitor your order’s progress and estimated delivery date.

• Shipping Charges: In some cases, shipping charges may apply, depending on the product type and location. Any applicable fees will be displayed during checkout, ensuring transparency in our pricing.

Our customer service team is available for inquiries about your shipment, tracking, or any adjustments needed for a smooth delivery experience.

Contact Information

For questions or further clarification regarding any of these policies, our customer support team can be reached at:

• Email: support@laundrywala.in
• Phone: 8650865586

Our team is committed to assisting you with any questions or issues related to returns, refunds, cancellations, shipping, and more. By providing clear policies, we aim to foster an environment of trust and satisfaction.