Terms & Conditions
Review the terms and conditions for using Laundrywala’s services.
Urgent Delivery Charges
Please note that urgent delivery of garments will incur an additional charge.
Free Pickup & Delivery
To avail of our free pickup and delivery service, your laundry order must weigh 5 KG or more.
Modification of Terms
Laundrywala reserves the right to modify or change these terms and conditions at any time, without prior notice.
Timely Delivery
We make every effort to ensure timely pick-up and delivery; however, incidents beyond our control or situations of force majeure may cause delays. In such cases, we are unable to offer compensation, refunds, or any reduction in charges.
Inspection at Delivery
Customers are requested to inspect their garments at the time of delivery.
Responsibility for Damage
Laundrywala is not responsible for issues such as color bleeding, shrinkage, or damage to embellishments or embroidery during the cleaning process.
Stain Removal
While every effort is made to remove stains, Laundrywala will not be responsible for stubborn or unremovable stains.
Risk Acknowledgment
All garments are accepted at the customer’s own risk.
Delivery Timelines
Laundry deliveries will be completed within 60 hours for standard orders. Dry cleaning garments will be delivered within 90 hours.
Garment Collection
Garments must be collected within 10 days from the scheduled delivery date. After this, we are not responsible for the upkeep of the garments.
Loss or Damage
We do not accept liability for loss or damage to garments due to fire, burglary, or natural causes.
Pricing of Garments
The pricing of garments will be determined on a case-by-case basis depending on the garment’s complexity. Rates mentioned in the price list are indicative and minimal.
Cleaning Methods
We will use the best cleaning methods deemed fit by our technicians. These may include techniques such as emulsifier washing, soft wash, perchloroethylene, and hydrocarbon cleaning for delicate garments.
Social Media & Promotion
We are active on all social media platforms, and may use images of your garments for promotional purposes.
Liability for Damage
Laundrywala shall not be responsible for any shrinkage, cuts, holes, scratches, stains, or other damage that arises due to defective manufacturing, wear and tear, or environmental exposure.
Stain Removal Guarantee
While we do our best to remove any stains or marks, we cannot guarantee 100% stain removal. There will be no claims or deductions in processing charges on the basis of stain removal.
Jurisdiction
Any disputes will be subject to the jurisdiction of the courts in Delhi only.
Price Variability
Please note that prices may vary from store to store and city to city.